Dear Jeanette, thank you for your email. Indeed, I purchased the “Dinner guest” by mistake. Therefore, I kindly ask you for a refund. Best regards, Valentina Forrer Ph.D. Candidate Free University of Bozen-Bolzano Faculty of Economics and Management Piazza Università, 1 – 39100 Bolzano, Italy From: Jeanette Hvarregaard <jhvarre@business.aau.dk> Sent: Friday, May 12, 2023 9:21 AM To: _druid <druid@druid.dk> Subject: Important - DRUID23 Non si ricevono spesso messaggi di posta elettronica da jhvarre@business.aau.dk<mailto:jhvarre@business.aau.dk>. Informazioni sul perché è importante<https://aka.ms/LearnAboutSenderIdentification> Dear registrant for the DRUID23 We look forward to seeing you in Lisbon for DRUID23! We can see that you have purchased the "Dinner Guest" option when you registered for the conference. Since the DRUID Dinner is INCLUDED in the regular registration fee, we want to double check with you whether you have purchased the "Dinner Guest" option because you plan to bring a non-registered guest to the dinner. If you have purchased the option by mistake, you will get a refund. Please revert to us as soon as possible. Best regards Jeanette Hvarregaard DRUID Secretary [Adobe Systems] Jeanette Hvarregaard Senior secretary | Aalborg University Business School T: (+45) 9940 8265 | E-mail:jhvarre@business.aau.dk | Web: www.aau.dk<http://:%20www.aau.dk> Aalborg University | Fibigerstræde 11, Lokale 142 | DK-9220 Aalborg Ø | EAN: 5798000420663

Dera Jeanette Thanks for getting back to me on this. Sorry, I did not realise the dinner ticket was for a guest. I do not need an extra ticket Kind regards tommaso From: Jeanette Hvarregaard <jhvarre@business.aau.dk> Date: Friday, 12 May 2023 at 09:21 To: _druid <druid@druid.dk> Subject: Important - DRUID23 CAUTION: This is an external email. Do not click links or open attachments from unknown senders or unexpected emails. Dear registrant for the DRUID23 We look forward to seeing you in Lisbon for DRUID23! We can see that you have purchased the "Dinner Guest" option when you registered for the conference. Since the DRUID Dinner is INCLUDED in the regular registration fee, we want to double check with you whether you have purchased the "Dinner Guest" option because you plan to bring a non-registered guest to the dinner. If you have purchased the option by mistake, you will get a refund. Please revert to us as soon as possible. Best regards Jeanette Hvarregaard DRUID Secretary [Adobe Systems] Jeanette Hvarregaard Senior secretary | Aalborg University Business School T: (+45) 9940 8265 | E-mail:jhvarre@business.aau.dk | Web: www.aau.dk<http://:%20www.aau.dk> Aalborg University | Fibigerstræde 11, Lokale 142 | DK-9220 Aalborg Ø | EAN: 5798000420663

Dear Jeanette, I am afraid I did purchase the guest option by mistake. The registration was completed by our admin and I believe they misunderstood. It would be great if you can proceed with the refund. Thanks, Luisa Il giorno 12 mag 2023, alle ore 09:20, Jeanette Hvarregaard <jhvarre@business.aau.dk> ha scritto:  Dear registrant for the DRUID23 We look forward to seeing you in Lisbon for DRUID23! We can see that you have purchased the "Dinner Guest" option when you registered for the conference. Since the DRUID Dinner is INCLUDED in the regular registration fee, we want to double check with you whether you have purchased the "Dinner Guest" option because you plan to bring a non-registered guest to the dinner. If you have purchased the option by mistake, you will get a refund. Please revert to us as soon as possible. Best regards Jeanette Hvarregaard DRUID Secretary <image001.png> Jeanette Hvarregaard Senior secretary | Aalborg University Business School T: (+45) 9940 8265 | E-mail:jhvarre@business.aau.dk | Web: www.aau.dk<http://:%20www.aau.dk> Aalborg University | Fibigerstræde 11, Lokale 142 | DK-9220 Aalborg Ø | EAN: 5798000420663 [La tua firma può scrivere un futuro. Aiuta gli studenti meritevoli a costruire il proprio. Dai il tuo 5x1000 alla Bocconi C.F. 80024610158] <https://giving.unibocconi.it/5x1000> Please note that the above message is addressed only to individuals filing Italian income tax returns. 5x1000 is a percentage of Italian personal income tax that taxpayers can allocate to Universities, scientific research and non profit organizations.

Dear Jeanette, Thank you very much for reaching out. Indeed, it was a mistake from my side, I do not want to bring someone along, so the "Dinner Guest" option is not needed. I would be happy if you could refund it. I'm very sorry for the incontinence. My order number is: 000008652 Best regards Martin Kalthaus From: Jeanette Hvarregaard <jhvarre@business.aau.dk> Sent: Friday, May 12, 2023 9:21 AM To: _druid <druid@druid.dk> Subject: Important - DRUID23 Dear registrant for the DRUID23 We look forward to seeing you in Lisbon for DRUID23! We can see that you have purchased the "Dinner Guest" option when you registered for the conference. Since the DRUID Dinner is INCLUDED in the regular registration fee, we want to double check with you whether you have purchased the "Dinner Guest" option because you plan to bring a non-registered guest to the dinner. If you have purchased the option by mistake, you will get a refund. Please revert to us as soon as possible. Best regards Jeanette Hvarregaard DRUID Secretary [Adobe Systems] Jeanette Hvarregaard Senior secretary | Aalborg University Business School T: (+45) 9940 8265 | E-mail:jhvarre@business.aau.dk | Web: www.aau.dk<http://:%20www.aau.dk> Aalborg University | Fibigerstræde 11, Lokale 142 | DK-9220 Aalborg Ø | EAN: 5798000420663

Dear Jeanette, Thank you very much for your e-mail. Yes, it was a mistake...apologize for the inconvenience! Best, Antonio From: Jeanette Hvarregaard <jhvarre@business.aau.dk> Sent: Friday, May 12, 2023 9:21 AM To: _druid <druid@druid.dk> Subject: Important - DRUID23 *** EXTERNAL EMAIL, think before you click. *** Dear registrant for the DRUID23 We look forward to seeing you in Lisbon for DRUID23! We can see that you have purchased the "Dinner Guest" option when you registered for the conference. Since the DRUID Dinner is INCLUDED in the regular registration fee, we want to double check with you whether you have purchased the "Dinner Guest" option because you plan to bring a non-registered guest to the dinner. If you have purchased the option by mistake, you will get a refund. Please revert to us as soon as possible. Best regards Jeanette Hvarregaard DRUID Secretary [Adobe Systems] Jeanette Hvarregaard Senior secretary | Aalborg University Business School T: (+45) 9940 8265 | E-mail:jhvarre@business.aau.dk | Web: www.aau.dk<http://:%20www.aau.dk> Aalborg University | Fibigerstræde 11, Lokale 142 | DK-9220 Aalborg Ø | EAN: 5798000420663

Dear Jeanette, Indeed, this was by mistake! Thank you for pointing this out. Yes, please, if possible I would like to have the refund. Best, Stefano ________________________________ From: Jeanette Hvarregaard <jhvarre@business.aau.dk> Sent: Friday, May 12, 2023 8:20 AM To: _druid <druid@druid.dk> Subject: Important - DRUID23 Dear registrant for the DRUID23 We look forward to seeing you in Lisbon for DRUID23! We can see that you have purchased the "Dinner Guest" option when you registered for the conference. Since the DRUID Dinner is INCLUDED in the regular registration fee, we want to double check with you whether you have purchased the "Dinner Guest" option because you plan to bring a non-registered guest to the dinner. If you have purchased the option by mistake, you will get a refund. Please revert to us as soon as possible. Best regards Jeanette Hvarregaard DRUID Secretary [Adobe Systems] Jeanette Hvarregaard Senior secretary | Aalborg University Business School T: (+45) 9940 8265 | E-mail:jhvarre@business.aau.dk | Web: www.aau.dk<http://:%20www.aau.dk> Aalborg University | Fibigerstræde 11, Lokale 142 | DK-9220 Aalborg Ø | EAN: 5798000420663

Hi Jeanette, Thank you for the email. Yes, I have a non-registered guest. Additionally, I would like to know if my guest can also participate to the afterparty and to the DRUID discovery. Thank you so much for your time and help. Sincerely, Pietro Jeanette Hvarregaard <jhvarre@business.aau.dk> a écrit :

Dear registrant for the DRUID23

We look forward to seeing you in Lisbon for DRUID23!

We can see that you have purchased the "Dinner Guest" option when you registered for the conference. Since the DRUID Dinner is INCLUDED in the regular registration fee, we want to double check with you whether you have purchased the "Dinner Guest" option because you plan to bring a non-registered guest to the dinner. If you have purchased the option by mistake, you will get a refund.

Please revert to us as soon as possible.

Best regards Jeanette Hvarregaard DRUID Secretary

[Adobe Systems] Jeanette Hvarregaard Senior secretary | Aalborg University Business School

T: (+45) 9940 8265 | E-mail:jhvarre@business.aau.dk | Web: www.aau.dk<http://:%20www.aau.dk> Aalborg University | Fibigerstræde 11, Lokale 142 | DK-9220 Aalborg Ø |

EAN: 5798000420663

Dear Miss Hvarregaard, Thank you for getting back to me about it. Indeed, I purchased the “Dinner Guest” option by mistake and would be very happy about receiving a refund. Thank you in advance and best regards Alexandra Badort From: Jeanette Hvarregaard <jhvarre@business.aau.dk> Date: Friday, 12. May 2023 at 09:20 To: _druid <druid@druid.dk> Subject: Important - DRUID23 Dear registrant for the DRUID23 We look forward to seeing you in Lisbon for DRUID23! We can see that you have purchased the "Dinner Guest" option when you registered for the conference. Since the DRUID Dinner is INCLUDED in the regular registration fee, we want to double check with you whether you have purchased the "Dinner Guest" option because you plan to bring a non-registered guest to the dinner. If you have purchased the option by mistake, you will get a refund. Please revert to us as soon as possible. Best regards Jeanette Hvarregaard DRUID Secretary [Adobe Systems] Jeanette Hvarregaard Senior secretary | Aalborg University Business School T: (+45) 9940 8265 | E-mail:jhvarre@business.aau.dk | Web: www.aau.dk<http://:%20www.aau.dk> Aalborg University | Fibigerstræde 11, Lokale 142 | DK-9220 Aalborg Ø | EAN: 5798000420663 La presente e-mail proviene da Luiss Guido Carli e s'intende inviata per scopi lavorativi. Tutte le informazioni ivi contenute, compresi eventuali allegati, sono da ritenersi esclusivamente confidenziali e riservati secondo i termini del vigente D.Lgs. 196/2003 in materia di privacy e del Regolamento europeo 679/2016 - GDPR. È vietato qualsiasi ulteriore utilizzo non autorizzato. Qualora la stessa Le fosse pervenuta per errore, La preghiamo di eliminarla immediatamente e di darcene tempestiva comunicazione. Grazie. This e-mail message is sent by Luiss Guido Carli for business purposes. All informations contained therein, including any attachments, are for the sole use of the intended recipient and may contain confidential and privileged information pursuant to Legislative Decree 196/2003 and the European General Data Protection Regulation 679/2016 - GDPR -. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by soon reply this e-mail and destroy all copies of the original message. Thanks

Hi Jeanette, I purchased the meal by mistake. Could you help me with the refund process? Thanks! Daniel From: Jeanette Hvarregaard <jhvarre@business.aau.dk> Date: Friday, May 12, 2023 at 3:20 AM To: _druid <druid@druid.dk> Subject: Important - DRUID23 You don't often get email from jhvarre@business.aau.dk. Learn why this is important<https://aka.ms/LearnAboutSenderIdentification> Dear registrant for the DRUID23 We look forward to seeing you in Lisbon for DRUID23! We can see that you have purchased the "Dinner Guest" option when you registered for the conference. Since the DRUID Dinner is INCLUDED in the regular registration fee, we want to double check with you whether you have purchased the "Dinner Guest" option because you plan to bring a non-registered guest to the dinner. If you have purchased the option by mistake, you will get a refund. Please revert to us as soon as possible. Best regards Jeanette Hvarregaard DRUID Secretary [Adobe Systems] Jeanette Hvarregaard Senior secretary | Aalborg University Business School T: (+45) 9940 8265 | E-mail:jhvarre@business.aau.dk | Web: www.aau.dk<http://:%20www.aau.dk> Aalborg University | Fibigerstræde 11, Lokale 142 | DK-9220 Aalborg Ø | EAN: 5798000420663

Dear Jeanette, I would like to cancel my registration to the DRUID conference. Unfortunately, due to unforeseen circumstances I will no longer be able to attend the event. I hope to be able to have the payment refunded in full, since the cancellation is before the May 20 date. Thank you in advance. Best, Pere On Fri, May 12, 2023 at 9:20 AM Jeanette Hvarregaard < jhvarre@business.aau.dk> wrote:

Dear registrant for the DRUID23

We look forward to seeing you in Lisbon for DRUID23!

We can see that you have purchased the "Dinner Guest" option when you registered for the conference. Since the DRUID Dinner is INCLUDED in the regular registration fee, we want to double check with you whether you have purchased the "Dinner Guest" option because you plan to bring a non-registered guest to the dinner. If you have purchased the option by mistake, you will get a refund.

Please revert to us as soon as possible.

Best regards

Jeanette Hvarregaard

DRUID Secretary

[image: Adobe Systems]

*Jeanette Hvarregaard*

Senior secretary *| Aalborg University Business School*

T: (+45) 9940 8265 * | *E-mail:jhvarre@business.aau.dk* | * Web: www.aau.dk <http://:%20www.aau.dk>

*Aalborg University | Fibigerstræde 11, Lokale 142* *|* DK-9220 Aalborg Ø |

EAN: 5798000420663

-- Pere Arque-Castells Assistant Professor Department of Innovation Management and Strategy Faculty of Economics and Business, University of Groningen University Website: https://www.rug.nl/staff/p.arque-castells/ Personal Website: www.arque-castells.com