Undeliverable: FINAL CALL FOR PAPERS: DRUID23, NOVA School of Business and Economics, June 10-June 12, 2023

20 Feb 2023

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Your message to b.d.eaton@surrey.ac.uk couldn't be delivered.
b.d.eaton wasn't found at surrey.ac.uk.
010001866e57145d-361. . .       Office 365      b.d.eaton
Action Required                 Recipient
Unknown To address

How to Fix It
The address may be misspelled or may not exist. Try one or more of the following:

  *   Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose Send Again from the Report ribbon. In Outlook on the web, select this NDR, then select the link "To send this message again, click here." Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don't select it. After typing the complete address, click Send.
  *   Contact the recipient (by phone, for example) to check that the address is correct.
  *   The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they've set up is working correctly.
  *   Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: Fix email delivery issues for error code 5.1.1 in Office 365<https://go.microsoft.com/fwlink/?LinkId=389363>, and then send the message again. Retype the entire recipient address before selecting Send.

Was this helpful? Send feedback to Microsoft<https://go.microsoft.com/fwlink/?LinkId=618497>.
________________________________

More Info for Email Admins
Status code 554 5.4.14

Typically this error occurs because the recipient email address is incorrect or doesn't exist at the destination domain. This can usually be fixed by the sender. However, sometimes the issue needs to be fixed by the recipient or the recipient's email admin. If the steps in the How to Fix It section above don't fix the problem, and you're the email admin for the recipient, try one or more of the following:

The email address exists and is correct - Confirm that the recipient address exists, is correct, and is accepting messages.

Synchronize your directories - If you have a hybrid environment and are using directory synchronization make sure the recipient's email address is synced correctly in both Office 365 and in your on-premises directory.

Errant forwarding rule - Check for forwarding rules that aren't behaving as expected. A forwarding rule can be configured by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.

Mail flow settings and MX records are not correct - Misconfigured mail flow settings or MX records can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.

Mail loop detected - This error also indicates that the receiving organization's email settings are misconfigured, creating a mail loop when a message is sent to an address that isn't found in their directory. This usually won't disrupt mail flow for recipients that actually exist, but the recipient's email admin should fix the misconfiguration to reduce the chance of any other mail flow issues. A common cause for this loop is that the recipient's domain is configured as "Internal Relay" when it should be "Authoritative." Another common cause for the loop is that both the sender and recipient are part of the same organization, but the sender's mailbox is hosted by Office 365, while the recipient's mailbox is hosted on-premises, and an outbound connector from Office 365 to the on-premises email servers is missing or misconfigured. To fix this, the recipient's email admin should create a correctly configured outbound connector in Office 365 to route the message to the on-premises mailbox.

For more information and tips to fix this problem, see Fix email delivery issues for error code 5.4.14 in Office 365<https://go.microsoft.com/fwlink/?LinkId=397497>.

Original Message Details
Created Date:   2/20/2023 10:20:46 AM
Sender Address: 010001866e57145d-3617666e-7d18-4a00-a0f5-10ea852ab71a-000000@amazonses.com
Recipient Address:      b.d.eaton@surrey.ac.uk
Subject:        FINAL CALL FOR PAPERS: DRUID23,NOVA School of Business and Economics, June 10-June 12, 2023

Error Details
Reported error: 554 5.4.14 Hop count exceeded - possible mail loop ATTR34 [DB5EUR02FT008.eop-EUR02.prod.protection.outlook.com 2023-02-20T10:20:58.985Z 08DB12B2DEAB081A]
DSN generated by:       AM0PR06MB4292.eurprd06.prod.outlook.com

Message Hops
HOP     TIME (UTC)      FROM    TO      WITH    RELAY TIME
1       2/20/2023
10:20:47 AM     a8-55.smtp-out.amazonses.com    VI1EUR02FT051.mail.protection.outlook.com       Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec
2       2/20/2023
10:20:47 AM     VI1EUR02FT051.eop-EUR02.prod.protection.outlook.com     ZR0P278CA0151.outlook.office365.com     Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    *
3       2/20/2023
10:20:48 AM     ZR0P278CA0151.CHEP278.PROD.OUTLOOK.COM  DB9PR06MB7465.eurprd06.prod.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec
4       2/20/2023
10:20:50 AM     EUR05-DB8-obe.outbound.protection.outlook.com   AM0EUR02FT041.mail.protection.outlook.com       Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    2 sec
5       2/20/2023
10:20:50 AM     AM0EUR02FT041.eop-EUR02.prod.protection.outlook.com     AS9PR06CA0483.outlook.office365.com     Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    *
6       2/20/2023
10:20:50 AM     AS9PR06CA0483.eurprd06.prod.outlook.com AM9PR06MB8004.eurprd06.prod.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    *
7       2/20/2023
10:20:52 AM     EUR05-VI1-obe.outbound.protection.outlook.com   DB5EUR02FT057.mail.protection.outlook.com       Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    2 sec
8       2/20/2023
10:20:53 AM     DB5EUR02FT057.eop-EUR02.prod.protection.outlook.com     DUZPR01CA0041.outlook.office365.com     Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec
9       2/20/2023
10:20:53 AM     DUZPR01CA0041.eurprd01.prod.exchangelabs.com    AM0PR06MB4292.eurprd06.prod.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    *

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Date: Mon, 20 Feb 2023 10:20:46 +0000
From: DRUID23 <druid@druid.dk>
To: Ben Eaton <b.d.eaton@surrey.ac.uk>
Message-ID: <010001866e57145d-3617666e-7d18-4a00-a0f5-10ea852ab71a-000000@email.amazonses.com>
Subject: FINAL CALL FOR PAPERS: DRUID23,NOVA School of Business and
 Economics,  June 10-June 12, 2023
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