Request for a refund please
Dear Mark, I hope this email finds you well. Unfortunately, I will not be able to attend DRUID 2023 in Lisbon as my mother has been in hospital for the last 3 weeks and is extremely ill. We hope to get her home over coming days to care for her but I will need to (and indeed really wish to) remain close to her and therefore will not be in a position to travel. Given that I am at the hospital every day, this is the first chance I have had to email you with a view to cancelling. As you will see from the attached receipt, I had registered back in April (pls see attached receipt).
From my reading of the website (and please excuse me if I missed something obvious) the website and profile page provide no indication as to how to cancel ones registration. I checked this, but I do not see how this may be done. The only area where cancellations are mentioned is under terms and conditions.
I am hoping that under the circumstances that you can provide me with a refund please? Please note one of my co-authors (Mauricio Perez-Alaniz) will be in attendance to present our paper. Best wishes and again apologies I look forward to hearing from you in terms of what’s possible vis-à-vis my request for a refund under the circumstances Thank you in advance Helena Prof Helena Lenihan Professor of Economics Kemmy Business School University of Limerick Chair UL Research Impact Committee University of Limerick T +353 (0) 61 202079 E helena.lenihan@ul.ie<mailto:helena.lenihan@ul.ie> Selection of Recent Publications: Lenihan, H., Mulligan, K., Doran, J. Rammer, C. and Ipinnaiye, O. (2023) ‘R&D grants and R&D tax credits to foreign-owned subsidiaries: Does supporting multinational enterprises’ R&D pay off in terms of firm performance improvements for the host economy?’, Journal of Technology Transfer, DOI: https://doi.org/10.1007/s10961-023-09995-9. Perez-Alaniz, M., Lenihan, H., Doran, J., and Hewitt-Dundas, N. (2023) ‘Financial resources for research and innovation in small and larger firms: Is it a case of the more you have, the more you do?’, Industry and Innovation 30(2), pp. 189-232 DOI: https://doi.org/10.1080/13662716.2022.2036597. Mulligan, K., Lenihan, H., Doran, J., and Roper, S. (2022) ‘Harnessing the science base: Results from a national programme using publicly-funded research centres to reshape firms’ R&D’, Research Policy 51(4), 104468. DOI: https://doi.org/10.1016/j.respol.2021.104468. Garrido-Prada, P., Lenihan, H., Doran, J., Rammer, C., and Perez-Alaniz, M. (2021) ‘Driving the Circular Economy through Public Environmental and Energy R&D: Evidence from SMEs in the European Union’, Ecological Economics 182,106884. DOI: https://doi.org/10.1016/j.ecolecon.2020.106884. Lenihan, H., McGuirk, H. and Murphy, K. R (2019) 'Driving innovation: public policy and human capital’, Research Policy 48 (9), 103791. DOI: https://doi.org/10.1016/j.respol.2019.04.015. [Text Description automatically generated]
Dear Helena I am sorry to hear about your mother. We have cancelled your registration and refunded you 50% of the fee, as per the Terms and Conditions. I am sorry that we cannot refund the full amount, but at this time, we have incurred costs towards your registration that we are not able to recoup. It will take a few days for Stripe to process the refund. My best wishes to you and your familiy. Kind regards Mark Lorenzen Department of Strategy and Innovation, Copenhagen Business School Director, DRUID www.cbs.dk/en/staff/mlino www.druid.dk ________________________________ Fra: Druid <druid-bounces@aau.dk> på vegne af Helena.Lenihan <Helena.Lenihan@ul.ie> Sendt: 23. maj 2023 21:41 Til: druid@druid.dk <druid@druid.dk> Emne: [Druid] Request for a refund please Du får ikke ofte mails fra helena.lenihan@ul.ie. Få mere at vide om, hvorfor dette er vigtigt<https://aka.ms/LearnAboutSenderIdentification> Dear Mark, I hope this email finds you well. Unfortunately, I will not be able to attend DRUID 2023 in Lisbon as my mother has been in hospital for the last 3 weeks and is extremely ill. We hope to get her home over coming days to care for her but I will need to (and indeed really wish to) remain close to her and therefore will not be in a position to travel. Given that I am at the hospital every day, this is the first chance I have had to email you with a view to cancelling. As you will see from the attached receipt, I had registered back in April (pls see attached receipt).
From my reading of the website (and please excuse me if I missed something obvious) the website and profile page provide no indication as to how to cancel ones registration. I checked this, but I do not see how this may be done. The only area where cancellations are mentioned is under terms and conditions.
I am hoping that under the circumstances that you can provide me with a refund please? Please note one of my co-authors (Mauricio Perez-Alaniz) will be in attendance to present our paper. Best wishes and again apologies I look forward to hearing from you in terms of what’s possible vis-à-vis my request for a refund under the circumstances Thank you in advance Helena Prof Helena Lenihan Professor of Economics Kemmy Business School University of Limerick Chair UL Research Impact Committee University of Limerick T +353 (0) 61 202079 E helena.lenihan@ul.ie<mailto:helena.lenihan@ul.ie> Selection of Recent Publications: Lenihan, H., Mulligan, K., Doran, J. Rammer, C. and Ipinnaiye, O. (2023) ‘R&D grants and R&D tax credits to foreign-owned subsidiaries: Does supporting multinational enterprises’ R&D pay off in terms of firm performance improvements for the host economy?’, Journal of Technology Transfer, DOI: https://doi.org/10.1007/s10961-023-09995-9. Perez-Alaniz, M., Lenihan, H., Doran, J., and Hewitt-Dundas, N. (2023) ‘Financial resources for research and innovation in small and larger firms: Is it a case of the more you have, the more you do?’, Industry and Innovation 30(2), pp. 189-232 DOI: https://doi.org/10.1080/13662716.2022.2036597. Mulligan, K., Lenihan, H., Doran, J., and Roper, S. (2022) ‘Harnessing the science base: Results from a national programme using publicly-funded research centres to reshape firms’ R&D’, Research Policy 51(4), 104468. DOI: https://doi.org/10.1016/j.respol.2021.104468. Garrido-Prada, P., Lenihan, H., Doran, J., Rammer, C., and Perez-Alaniz, M. (2021) ‘Driving the Circular Economy through Public Environmental and Energy R&D: Evidence from SMEs in the European Union’, Ecological Economics 182,106884. DOI: https://doi.org/10.1016/j.ecolecon.2020.106884. Lenihan, H., McGuirk, H. and Murphy, K. R (2019) 'Driving innovation: public policy and human capital’, Research Policy 48 (9), 103791. DOI: https://doi.org/10.1016/j.respol.2019.04.015. [Text Description automatically generated]
Dear Mark, Thank you for your prompt response. That seems very fair to me and thank you and I hope we will have the opportunity to meet again soon. Druid looks like a really great programme this year and I will be v sorry to miss it. Congrats on planning such a great conference. Best wishes and hopefully our paths will cross again Helena Prof Helena Lenihan Professor of Economics Kemmy Business School University of Limerick Chair UL Research Impact Committee University of Limerick T +353 (0) 61 202079 E helena.lenihan@ul.ie<mailto:helena.lenihan@ul.ie> Selection of Recent Publications: Lenihan, H., Mulligan, K., Doran, J. Rammer, C. and Ipinnaiye, O. (2023) ‘R&D grants and R&D tax credits to foreign-owned subsidiaries: Does supporting multinational enterprises’ R&D pay off in terms of firm performance improvements for the host economy?’, Journal of Technology Transfer, DOI: https://doi.org/10.1007/s10961-023-09995-9. Perez-Alaniz, M., Lenihan, H., Doran, J., and Hewitt-Dundas, N. (2023) ‘Financial resources for research and innovation in small and larger firms: Is it a case of the more you have, the more you do?’, Industry and Innovation 30(2), pp. 189-232 DOI: https://doi.org/10.1080/13662716.2022.2036597. Mulligan, K., Lenihan, H., Doran, J., and Roper, S. (2022) ‘Harnessing the science base: Results from a national programme using publicly-funded research centres to reshape firms’ R&D’, Research Policy 51(4), 104468. DOI: https://doi.org/10.1016/j.respol.2021.104468. Garrido-Prada, P., Lenihan, H., Doran, J., Rammer, C., and Perez-Alaniz, M. (2021) ‘Driving the Circular Economy through Public Environmental and Energy R&D: Evidence from SMEs in the European Union’, Ecological Economics 182,106884. DOI: https://doi.org/10.1016/j.ecolecon.2020.106884. Lenihan, H., McGuirk, H. and Murphy, K. R (2019) 'Driving innovation: public policy and human capital’, Research Policy 48 (9), 103791. DOI: https://doi.org/10.1016/j.respol.2019.04.015. [Text Description automatically generated] From: ml.si@cbs.dk <ml.si@cbs.dk> Date: Tuesday, 23 May 2023 at 22:16 To: Helena.Lenihan <Helena.Lenihan@ul.ie>, druid@druid.dk <druid@druid.dk> Subject: Sv: Request for a refund please EXTERNAL EMAIL: This email originated from outside of the University of Limerick. Do not click on links or open attachments unless you recognize the sender's email address and know the content is safe. Dear Helena I am sorry to hear about your mother. We have cancelled your registration and refunded you 50% of the fee, as per the Terms and Conditions. I am sorry that we cannot refund the full amount, but at this time, we have incurred costs towards your registration that we are not able to recoup. It will take a few days for Stripe to process the refund. My best wishes to you and your familiy. Kind regards Mark Lorenzen Department of Strategy and Innovation, Copenhagen Business School Director, DRUID www.cbs.dk/en/staff/mlino www.druid.dk ________________________________ Fra: Druid <druid-bounces@aau.dk> på vegne af Helena.Lenihan <Helena.Lenihan@ul.ie> Sendt: 23. maj 2023 21:41 Til: druid@druid.dk <druid@druid.dk> Emne: [Druid] Request for a refund please Du får ikke ofte mails fra helena.lenihan@ul.ie. Få mere at vide om, hvorfor dette er vigtigt<https://aka.ms/LearnAboutSenderIdentification> Dear Mark, I hope this email finds you well. Unfortunately, I will not be able to attend DRUID 2023 in Lisbon as my mother has been in hospital for the last 3 weeks and is extremely ill. We hope to get her home over coming days to care for her but I will need to (and indeed really wish to) remain close to her and therefore will not be in a position to travel. Given that I am at the hospital every day, this is the first chance I have had to email you with a view to cancelling. As you will see from the attached receipt, I had registered back in April (pls see attached receipt).
From my reading of the website (and please excuse me if I missed something obvious) the website and profile page provide no indication as to how to cancel ones registration. I checked this, but I do not see how this may be done. The only area where cancellations are mentioned is under terms and conditions.
I am hoping that under the circumstances that you can provide me with a refund please? Please note one of my co-authors (Mauricio Perez-Alaniz) will be in attendance to present our paper. Best wishes and again apologies I look forward to hearing from you in terms of what’s possible vis-à-vis my request for a refund under the circumstances Thank you in advance Helena Prof Helena Lenihan Professor of Economics Kemmy Business School University of Limerick Chair UL Research Impact Committee University of Limerick T +353 (0) 61 202079 E helena.lenihan@ul.ie<mailto:helena.lenihan@ul.ie> Selection of Recent Publications: Lenihan, H., Mulligan, K., Doran, J. Rammer, C. and Ipinnaiye, O. (2023) ‘R&D grants and R&D tax credits to foreign-owned subsidiaries: Does supporting multinational enterprises’ R&D pay off in terms of firm performance improvements for the host economy?’, Journal of Technology Transfer, DOI: https://doi.org/10.1007/s10961-023-09995-9<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdoi.org%2F10.1007%2Fs10961-023-09995-9&data=05%7C01%7CHelena.Lenihan%40ul.ie%7C4c8b7fe798cb4ce0fd3908db5bd2f9ff%7C0084b9243ab4411692519939f695e54c%7C0%7C0%7C638204733933852611%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Hm4mZRJENvs63AspDKry5RY49qjHngsjOwXKqfwAqUE%3D&reserved=0>. Perez-Alaniz, M., Lenihan, H., Doran, J., and Hewitt-Dundas, N. (2023) ‘Financial resources for research and innovation in small and larger firms: Is it a case of the more you have, the more you do?’, Industry and Innovation 30(2), pp. 189-232 DOI: https://doi.org/10.1080/13662716.2022.2036597<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdoi.org%2F10.1080%2F13662716.2022.2036597&data=05%7C01%7CHelena.Lenihan%40ul.ie%7C4c8b7fe798cb4ce0fd3908db5bd2f9ff%7C0084b9243ab4411692519939f695e54c%7C0%7C0%7C638204733933852611%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=qt3he7qRLp2qoPe4Mp1vT6dJNS8DZeuOUoer5onXVOk%3D&reserved=0>. Mulligan, K., Lenihan, H., Doran, J., and Roper, S. (2022) ‘Harnessing the science base: Results from a national programme using publicly-funded research centres to reshape firms’ R&D’, Research Policy 51(4), 104468. DOI: https://doi.org/10.1016/j.respol.2021.104468<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdoi.org%2F10.1016%2Fj.respol.2021.104468&data=05%7C01%7CHelena.Lenihan%40ul.ie%7C4c8b7fe798cb4ce0fd3908db5bd2f9ff%7C0084b9243ab4411692519939f695e54c%7C0%7C0%7C638204733933852611%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=PuMDAvo3NlUK708oRwJIEXB%2Bk%2BjHyRAaRpCXGk%2FS1Ec%3D&reserved=0>. Garrido-Prada, P., Lenihan, H., Doran, J., Rammer, C., and Perez-Alaniz, M. (2021) ‘Driving the Circular Economy through Public Environmental and Energy R&D: Evidence from SMEs in the European Union’, Ecological Economics 182,106884. DOI: https://doi.org/10.1016/j.ecolecon.2020.106884<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdoi.org%2F10.1016%2Fj.ecolecon.2020.106884&data=05%7C01%7CHelena.Lenihan%40ul.ie%7C4c8b7fe798cb4ce0fd3908db5bd2f9ff%7C0084b9243ab4411692519939f695e54c%7C0%7C0%7C638204733933852611%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=JCu78%2FV3RoRGceDhsisyQ2gzNMRsVg2FS0W5vVT6geo%3D&reserved=0>. Lenihan, H., McGuirk, H. and Murphy, K. R (2019) 'Driving innovation: public policy and human capital’, Research Policy 48 (9), 103791. DOI: https://doi.org/10.1016/j.respol.2019.04.015<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdoi.org%2F10.1016%2Fj.respol.2019.04.015&data=05%7C01%7CHelena.Lenihan%40ul.ie%7C4c8b7fe798cb4ce0fd3908db5bd2f9ff%7C0084b9243ab4411692519939f695e54c%7C0%7C0%7C638204733933852611%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=MS0xnCurXgbt0Ol6LfISkgcVBdxZUcVFIhKDMlPMoRA%3D&reserved=0>. [Text Description automatically generated]
Thank you Helena! ________________________________ Fra: Helena.Lenihan <Helena.Lenihan@ul.ie> Sendt: 25. maj 2023 16:57 Til: Mark Lorenzen <ml.si@cbs.dk>; druid@druid.dk <druid@druid.dk> Emne: Re: Request for a refund please Du får ikke ofte mails fra helena.lenihan@ul.ie. Få mere at vide om, hvorfor dette er vigtigt<https://aka.ms/LearnAboutSenderIdentification> Dear Mark, Thank you for your prompt response. That seems very fair to me and thank you and I hope we will have the opportunity to meet again soon. Druid looks like a really great programme this year and I will be v sorry to miss it. Congrats on planning such a great conference. Best wishes and hopefully our paths will cross again Helena Prof Helena Lenihan Professor of Economics Kemmy Business School University of Limerick Chair UL Research Impact Committee University of Limerick T +353 (0) 61 202079 E helena.lenihan@ul.ie<mailto:helena.lenihan@ul.ie> Selection of Recent Publications: Lenihan, H., Mulligan, K., Doran, J. Rammer, C. and Ipinnaiye, O. (2023) ‘R&D grants and R&D tax credits to foreign-owned subsidiaries: Does supporting multinational enterprises’ R&D pay off in terms of firm performance improvements for the host economy?’, Journal of Technology Transfer, DOI: https://doi.org/10.1007/s10961-023-09995-9. Perez-Alaniz, M., Lenihan, H., Doran, J., and Hewitt-Dundas, N. (2023) ‘Financial resources for research and innovation in small and larger firms: Is it a case of the more you have, the more you do?’, Industry and Innovation 30(2), pp. 189-232 DOI: https://doi.org/10.1080/13662716.2022.2036597. Mulligan, K., Lenihan, H., Doran, J., and Roper, S. (2022) ‘Harnessing the science base: Results from a national programme using publicly-funded research centres to reshape firms’ R&D’, Research Policy 51(4), 104468. DOI: https://doi.org/10.1016/j.respol.2021.104468. Garrido-Prada, P., Lenihan, H., Doran, J., Rammer, C., and Perez-Alaniz, M. (2021) ‘Driving the Circular Economy through Public Environmental and Energy R&D: Evidence from SMEs in the European Union’, Ecological Economics 182,106884. DOI: https://doi.org/10.1016/j.ecolecon.2020.106884. Lenihan, H., McGuirk, H. and Murphy, K. R (2019) 'Driving innovation: public policy and human capital’, Research Policy 48 (9), 103791. DOI: https://doi.org/10.1016/j.respol.2019.04.015. [Text Description automatically generated] From: ml.si@cbs.dk <ml.si@cbs.dk> Date: Tuesday, 23 May 2023 at 22:16 To: Helena.Lenihan <Helena.Lenihan@ul.ie>, druid@druid.dk <druid@druid.dk> Subject: Sv: Request for a refund please EXTERNAL EMAIL: This email originated from outside of the University of Limerick. Do not click on links or open attachments unless you recognize the sender's email address and know the content is safe. Dear Helena I am sorry to hear about your mother. We have cancelled your registration and refunded you 50% of the fee, as per the Terms and Conditions. I am sorry that we cannot refund the full amount, but at this time, we have incurred costs towards your registration that we are not able to recoup. It will take a few days for Stripe to process the refund. My best wishes to you and your familiy. Kind regards Mark Lorenzen Department of Strategy and Innovation, Copenhagen Business School Director, DRUID www.cbs.dk/en/staff/mlino www.druid.dk ________________________________ Fra: Druid <druid-bounces@aau.dk> på vegne af Helena.Lenihan <Helena.Lenihan@ul.ie> Sendt: 23. maj 2023 21:41 Til: druid@druid.dk <druid@druid.dk> Emne: [Druid] Request for a refund please Du får ikke ofte mails fra helena.lenihan@ul.ie. Få mere at vide om, hvorfor dette er vigtigt<https://aka.ms/LearnAboutSenderIdentification> Dear Mark, I hope this email finds you well. Unfortunately, I will not be able to attend DRUID 2023 in Lisbon as my mother has been in hospital for the last 3 weeks and is extremely ill. We hope to get her home over coming days to care for her but I will need to (and indeed really wish to) remain close to her and therefore will not be in a position to travel. Given that I am at the hospital every day, this is the first chance I have had to email you with a view to cancelling. As you will see from the attached receipt, I had registered back in April (pls see attached receipt).
From my reading of the website (and please excuse me if I missed something obvious) the website and profile page provide no indication as to how to cancel ones registration. I checked this, but I do not see how this may be done. The only area where cancellations are mentioned is under terms and conditions.
I am hoping that under the circumstances that you can provide me with a refund please? Please note one of my co-authors (Mauricio Perez-Alaniz) will be in attendance to present our paper. Best wishes and again apologies I look forward to hearing from you in terms of what’s possible vis-à-vis my request for a refund under the circumstances Thank you in advance Helena Prof Helena Lenihan Professor of Economics Kemmy Business School University of Limerick Chair UL Research Impact Committee University of Limerick T +353 (0) 61 202079 E helena.lenihan@ul.ie<mailto:helena.lenihan@ul.ie> Selection of Recent Publications: Lenihan, H., Mulligan, K., Doran, J. Rammer, C. and Ipinnaiye, O. (2023) ‘R&D grants and R&D tax credits to foreign-owned subsidiaries: Does supporting multinational enterprises’ R&D pay off in terms of firm performance improvements for the host economy?’, Journal of Technology Transfer, DOI: https://doi.org/10.1007/s10961-023-09995-9. Perez-Alaniz, M., Lenihan, H., Doran, J., and Hewitt-Dundas, N. (2023) ‘Financial resources for research and innovation in small and larger firms: Is it a case of the more you have, the more you do?’, Industry and Innovation 30(2), pp. 189-232 DOI: https://doi.org/10.1080/13662716.2022.2036597. Mulligan, K., Lenihan, H., Doran, J., and Roper, S. (2022) ‘Harnessing the science base: Results from a national programme using publicly-funded research centres to reshape firms’ R&D’, Research Policy 51(4), 104468. DOI: https://doi.org/10.1016/j.respol.2021.104468. Garrido-Prada, P., Lenihan, H., Doran, J., Rammer, C., and Perez-Alaniz, M. (2021) ‘Driving the Circular Economy through Public Environmental and Energy R&D: Evidence from SMEs in the European Union’, Ecological Economics 182,106884. DOI: https://doi.org/10.1016/j.ecolecon.2020.106884. Lenihan, H., McGuirk, H. and Murphy, K. R (2019) 'Driving innovation: public policy and human capital’, Research Policy 48 (9), 103791. DOI: https://doi.org/10.1016/j.respol.2019.04.015. [Text Description automatically generated]
participants (2)
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Helena.Lenihan -
Mark Lorenzen