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More Info for Email Admins |
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Status code: 550 5.1.10
This error occurs because the sender sent a message to an email address hosted by Office 365 but the address is incorrect or doesn't exist at the destination domain. The error is reported by the recipient domain's email server, but most often it must be fixed by the person who sent the message. If the steps in the How to Fix It section above don't fix the problem, and you're the email admin for the recipient, try one or more of the following: The email address exists and is correct - Confirm that the recipient address exists, is correct, and is accepting messages. Synchronize your directories - If you have a hybrid environment and are using directory synchronization make sure the recipient's email address is synced correctly in both Office 365 and in your on-premises directory. Errant forwarding rule - Check for forwarding rules that aren't behaving as expected. Forwarding can be set up by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature. Recipient has a valid license - Make sure the recipient has an Office 365 license assigned to them. The recipient's email admin can use the Office 365 admin center to assign a license (Users > Active Users > select the recipient > Assigned License > Edit). Mail flow settings and MX records are not correct - Misconfigured mail flow or MX record settings can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly. For more information and additional tips to fix this issue, see Fix email delivery issues for error code 5.1.10 in Office 365. |
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Error Details |
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Message Hops | |||||
HOP | TIME (UTC) | FROM | TO | WITH | RELAY TIME |
1 | 11/21/2022 9:14:24 AM |
a8-38.smtp-out.amazonses.com | DM6NAM11FT113.mail.protection.outlook.com | Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) | 1 sec |
2 | 11/21/2022 9:14:24 AM |
DM6NAM11FT113.eop-nam11.prod.protection.outlook.com | DS7PR03CA0074.outlook.office365.com | Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) | * |
3 | 11/21/2022 9:14:24 AM |
DS7PR03CA0074.namprd03.prod.outlook.com | BN6PR01MB2771.prod.exchangelabs.com | Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) | * |
Original Message Headers
Received: from DS7PR03CA0074.namprd03.prod.outlook.com (2603:10b6:5:3bb::19) by BN6PR01MB2771.prod.exchangelabs.com (2603:10b6:404:d1::15) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.5834.9; Mon, 21 Nov 2022 09:14:24 +0000 Received: from DM6NAM11FT113.eop-nam11.prod.protection.outlook.com (2603:10b6:5:3bb:cafe::b) by DS7PR03CA0074.outlook.office365.com (2603:10b6:5:3bb::19) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.5834.15 via Frontend Transport; Mon, 21 Nov 2022 09:14:24 +0000 Authentication-Results: spf=pass (sender IP is 54.240.8.38) smtp.mailfrom=amazonses.com; dkim=pass (signature was verified) header.d=druid.dk;dmarc=bestguesspass action=none header.from=druid.dk; Received-SPF: Pass (protection.outlook.com: domain of amazonses.com designates 54.240.8.38 as permitted sender) receiver=protection.outlook.com; client-ip=54.240.8.38; helo=a8-38.smtp-out.amazonses.com; pr=C Received: from a8-38.smtp-out.amazonses.com (54.240.8.38) by DM6NAM11FT113.mail.protection.outlook.com (10.13.173.5) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.5834.8 via Frontend Transport; Mon, 21 Nov 2022 09:14:24 +0000 DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple; s=zc5f2us2jbwdrx3rxw5cs2ibbe3pi5ly; d=druid.dk; t=1669022063; h=Date:From:To:Message-ID:Subject:MIME-Version:Content-Type:Content-Transfer-Encoding; bh=PZLevsmEJkM2tcHk/YCBEzt+UXEr74HsJZ5o8ccrHok=; b=KQkf1jV35aU6i1FhAs0xHHtu+wFU/ryrL46SDd+QZ9e3QMtAuTOiIIgHOprUeRbR Uu9OfBc8Y/LvqkCLxJ0AUjAKQ+iNKyz1DqpHVSQ6RUml+MXluZlxQz3TMSZB5FjyLMD Bc37ZYotL5Jf9GndH1G8SU4iW4Bvc3cym61OVMv4= DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple; s=6gbrjpgwjskckoa6a5zn6fwqkn67xbtw; d=amazonses.com; t=1669022063; h=Date:From:To:Message-ID:Subject:MIME-Version:Content-Type:Content-Transfer-Encoding:Feedback-ID; bh=PZLevsmEJkM2tcHk/YCBEzt+UXEr74HsJZ5o8ccrHok=; b=hkt7QrpBAOS5fZad7SgeWwq30nr0Hk/fsI7Ms89kZJUy2/Q4Qumh+zRDb9KRiC8O Qd8yDh3T6PzwQkZWyIQrOXlTeP8OCYcMTUgBfTIMKAEZkSUzHO4fZ/Lm0t9OUH2Va3A s3yr84mTL0ruK/BQEzPymX3C+VOEVPAzr2Hax9HA= Date: Mon, 21 Nov 2022 09:14:23 +0000 From: DRUID23 <druid@druid.dk> To: Michael Wahlen <jmwahlen@mit.edu> Message-ID: <0100018499779aa1-8288a127-0080-4450-955c-0d7723aea45c-000000@email.amazonses.com> Subject: DRUID23 Lisbon: First Call for Papers MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Feedback-ID: 1.us-east-1.13mSgHqxbnUUx50/TZSkdjEk6laramo5BkOedBdTQl8=:AmazonSES X-SES-Outgoing: 2022.11.21-54.240.8.38 Return-Path: 0100018499779aa1-8288a127-0080-4450-955c-0d7723aea45c-000000@amazonses.com X-EOPAttributedMessage: 0 X-EOPTenantAttributedMessage: 64afd9ba-0ecf-4acf-bc36-935f6235ba8b:0 X-MS-PublicTrafficType: Email X-MS-TrafficTypeDiagnostic: DM6NAM11FT113:EE_|BN6PR01MB2771:EE_ X-MS-Office365-Filtering-Correlation-Id: b47736e9-2fd3-4f90-7da7-08dacba0c851